Refund policy

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within the specified claim period after delivery with clear photos of:

- The outer package
- The shipping label
- The product
- The damaged area (if applicable)

Our team will review the case and provide an appropriate resolution.

Change of Mind

Returns or exchanges due to a change of mind are not accepted unless specifically mentioned on the product page.

Refunds

If a refund is approved, it will be processed through the original payment method within the applicable processing period.

Cancellations

Orders may be cancelled before they are packed or dispatched. Once an order has been packed, shipped, or handed over to the courier partner, it can no longer be cancelled. Pre-orders are secured with our suppliers once confirmed and confirmation amounts are generally non-refundable unless otherwise stated on the product page.